Forpartum
Help Center

How can we help?

Answers to the most common questions about orders, shipping, returns, courses, and the app.

Orders & Shipping

Orders ship within 2 to 4 business days. U.S. delivery usually takes 3 to 7 business days after that, depending on your location. You'll get a tracking email the moment your order leaves us.
U.S. shipping is free on orders over $60. Below that, shipping is calculated at checkout by weight and destination. Digital products never have shipping fees.
Not yet. We currently ship within the United States. For international requests, write to contact@forpartum.com and we will do our best to help.
Your shipping confirmation email includes a tracking link. If it hasn't arrived within 4 business days of ordering, check your spam folder, then write to us and we'll chase it down.
If your order hasn't shipped yet, usually yes. Email us as soon as possible with your order number and the new address, and we'll do our best to catch it.

Returns & Refunds

Physical products can be returned within 30 days of delivery in unused condition for a full refund of the product price. Start a return by emailing us with your order number.
Digital ebooks, workbook PDFs, and audio products are non-refundable once downloaded or accessed, except where local law requires otherwise. If something's wrong with your file, write to us and we'll make it right.
Yes. Courses come with a 14-day money-back guarantee from the date of purchase. If a course isn't serving you, email us within 14 days for a full refund. You keep the companion workbook either way.
Email support with your order number and what you'd like to return. We'll reply with instructions within two business days. Refunds are issued to your original payment method once the return arrives.
We're sorry. Send us a photo and your order number within 14 days of delivery, and we'll ship a replacement at no cost. No need to return the damaged copy.

Courses & Digital Products

You'll receive an email with your login link right after purchase. Your courses live in your account library, on the web and in the app, and pick up exactly where you left off.
Access for the life of the product on our platform, including future updates to that course. If we ever retire a product, we'll give you notice and downloadable copies where practical.
Yes. Every lesson has an audio version, made for feeds, stroller walks, and drives. Look for the audio toggle inside each lesson.
Workbook PDFs are in the Downloads tab of your course, and also linked in your purchase confirmation email. You can re-download anytime.
Course access is for you personally. If a friend needs this work, gift cards and gifted enrollments are the way to share it, and we love you for wanting to.

The App & Your Account

If you subscribed through the App Store or Google Play, cancel in your phone's subscription settings. If you subscribed on our website, cancel anytime in your account settings. Cancellation takes effect at the end of your current billing period.
Yes. Your journal entries and check-ins are private to you. They're never published, never used for advertising, and never sold. See our Privacy Policy for the full commitments.
Tap "Forgot password" on the login screen and we'll email you a reset link. If it doesn't arrive in a few minutes, check spam, then contact support.
In account settings you can export your journal and check-in data, or permanently delete your account and its data. Deletion is final, so export first if you want to keep anything.

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